Turn Conversations into Conversions
AI-powered chatbots and live chat that engage customers 24/7 across every channel. Automate support, generate leads, and drive sales through natural conversations.
What is Conversational Marketing?
Conversational marketing uses real-time, one-to-one conversations to move buyers through your funnel faster. Instead of forcing customers to fill out forms and wait, you engage them instantly with intelligent chatbots and live chat.
RADICA's conversational platform combines AI-powered automation with human expertise. Chatbots handle routine inquiries 24/7 while seamlessly escalating complex questions to your team—all within a unified conversation experience.
The result? Faster responses, higher engagement, more qualified leads, and customers who feel heard—not processed.
Conversational Marketing Capabilities
Everything you need to build, deploy, and optimize conversations that convert—across every channel your customers use.
AI-Powered Chatbots
Natural language understanding that handles complex conversations and learns from interactions.
80% of inquiries resolved automaticallyLive Chat Integration
Seamless handoff from bot to human agents with full conversation context preserved.
Perfect balance of automation and human touchOmni-Channel Messaging
Deploy conversations across WhatsApp, web chat, Messenger, LINE, and more from one platform.
Meet customers on their preferred channelVisual Bot Builder
Drag-and-drop conversation designer with no coding required. Build complex flows visually.
Launch bots in hours, not weeksConversation Analytics
Track engagement, resolution rates, sentiment, and conversion across all conversations.
Data-driven conversation optimizationCRM & System Integration
Connect to your CRM, e-commerce, and business systems for personalized conversations.
Context-aware customer interactionsOne Platform, Every Channel
Deploy conversations wherever your customers are. Build once, engage everywhere.
Web Chat
Embed intelligent chat on your website for instant visitor engagement
Reach 2 billion users with automated WhatsApp conversations
Facebook Messenger
Engage customers on the world's largest social platform
LINE
Connect with customers across Asia's leading messaging app
Instagram DM
Automate responses to Instagram direct messages
SMS
Two-way SMS conversations with automated responses
Conversational Marketing Use Cases
From lead generation to customer support, see how conversations drive business results.
Lead Generation
Qualify leads 24/7 with conversational forms that feel natural. Capture details, schedule demos, and route hot leads to sales instantly.
Customer Support
Resolve common questions instantly with AI while routing complex issues to the right agent with full context.
Sales Assistance
Guide customers through product selection, answer questions, and close sales through conversational commerce.
Appointment Booking
Let customers book, reschedule, and confirm appointments through natural conversation.
Visual Bot Builder
Create sophisticated conversation flows without writing a single line of code. Our drag-and-drop builder makes it easy to design, test, and deploy chatbots across all your channels.
- Drag-and-Drop Design Build flows visually with an intuitive canvas interface
- Conditional Logic Branch conversations based on user responses and data
- Built-in Testing Preview and test flows before going live
- Templates Library Start with pre-built templates for common use cases
Frequently Asked Questions
Common questions about conversational marketing, chatbots, and our platform.
How intelligent are the AI chatbots?
RADICA's chatbots use advanced NLP to understand intent, handle variations in phrasing, and maintain context across multi-turn conversations. They learn from interactions to improve accuracy over time. For complex queries outside their scope, they seamlessly hand off to human agents.
Can the chatbot integrate with our existing systems?
Yes, RADICA offers pre-built integrations with popular CRMs (Salesforce, HubSpot), e-commerce platforms (Shopify, Magento), and help desks (Zendesk, Freshdesk). We also provide APIs and webhooks for custom integrations with your business systems.
How does handoff to human agents work?
When a conversation requires human intervention—either triggered by the customer, detected by sentiment analysis, or based on conversation rules—the chat seamlessly transfers to a live agent. The agent sees the full conversation history and customer context to continue without repetition.
Do I need technical skills to build chatbots?
No coding is required. Our visual bot builder lets you design conversation flows with drag-and-drop. You can create conditional logic, integrate with systems, and deploy across channels—all through an intuitive interface. For advanced use cases, we also support custom code.
What languages are supported?
RADICA supports 50+ languages including English, Chinese (Traditional & Simplified), Japanese, Korean, Thai, Vietnamese, and more. The platform handles multilingual conversations and can automatically detect and respond in the customer's language.
How do you measure chatbot performance?
Our analytics dashboard tracks key metrics including resolution rate, response time, customer satisfaction (CSAT), conversation completion, handoff rate, and conversion attribution. You can see which flows perform best and identify opportunities for improvement.
Ready to Start Conversing?
Build your first chatbot and see how conversational marketing can transform your customer engagement. Get started with a free demo today.